Frequently Asked Questions
Everything you need to know about your next flight experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do your drones come with a manufacturer's warranty?
Yes, all our drones are covered by a standard 12-month manufacturer's warranty against technical defects. Please keep your digital receipt for any warranty claims.
What is your return policy for opened items?
We accept returns within 30 days of purchase. However, for a full refund, the drone must be in its original packaging and unused. Opened electronics may be subject to a 15% restocking fee.
Do I need a license to fly the drones I buy from DronesKaki?
Licensing requirements depend on your local aviation authority and the weight of the drone. We recommend checking your local civil aviation regulations before your first flight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installment plans through select providers.
Can I get technical support if I have trouble setting up my drone?
Absolutely! Our technical team is available via live chat and email to help you with firmware updates, calibration, and initial setup instructions.